A RAFT of different mediators exists within France if you have a complaint against a body or business that has no EU dimension.
Several of these, however, are meant to be amalgamated by June in a new body, the Défenseur des Droits (Rights Defender).
This will be headed by a figure described as a souped-up version of the Médiateur de la République (to whom you apply if you have a complaint against a public body: details at: www.mediateur-republique.fr).
This “defender” will also absorb the roles of La Halde (ww.halde.fr), discrimination;
the Défenseur des Enfants (www.defenseurdesenfants.fr), children’s rights; and the CNDS (www.cnds.fr), for complaints against the police.
Usually you should have sought a response in writing from the body complained of first, preferably by recorded delivery letter, so you have proof.
Mediation and information services include:
Banking:
http://tinyurl.com/bankmediators or
http://tinyurl.com/infobanque
Insurance (and banking):
www.abe-infoservice.fr or
http://tinyurl.com/ffsamediator
EDF:
http://tinyurl.com/edfmediator
GDF/Suez:
http://tinyurl.com/gdfmediator
Electricity and gas (all firms):
www.energie-info.fr
Education:
http://tinyurl.com/educationmediator
SNCF:
http://tinyurl.com/sncfmediator