Bank won’t release cash

Since selling our holiday home of 30 years, we have been unable to access the proceeds of the sale from a branch of Crédit Mutuel de Bretagne.

Our notaire transferred the money to our account in February. Despite multiple attempts to get a response from our account manager, we have not heard from him. We have not returned to Brittany since the sale of the house and our French is limited. We have a French friend who has helped us with various phone calls, emails and letters.

Fearing that we may have a problem, we referred the matter to the mediator of Crédit Mutuel de Bretagne based in Brest, who confirmed that our file is supported by them and they will revert to us with a proposal for a settlement within 90 days.

Lyn Churcher

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