EDF website problems

Is anyone else having problems with the EDF France website? 

I have been using this for 15 years, no problems, it helps me budget, control what I use, etc. Also I download and print statements as needed for extra ID when requested – but no longer.

For a couple of months I haven’t been able to log in. Thankfully I pay by prélèvement, otherwise I’d be snookered. I get ‘momentanément indisponible’ then I can’t ask for a new password because it says their search function is not available, please try later.

I have emailed, rung and eventually written. The English phoneline was helpful, but it still didn’t work. I also had an online conversation in French. I can manage French pretty well anyway.

Nothing, no response to my letter. Does anyone else have this experience of not being able to log in. It’s all I want to do. But I’m at screaming point about it.

Gina JOLLIFFE, Creuse

More articles from Letters
More articles from Connexion France
Other articles that may interest you


Loading some business profiles...

Loading some classifieds...