Seeing red is new Orange

My latest bill from Orange includes a €69 charge for a visit by a technician – yet I saw no-one! I had reported a fault on my line and was told that if the fault was inside my property then I would be charged €69.

On the basis I never saw a technician outside my property, let alone inside my house, I phoned Orange and queried the charge. I was told the charge was for the technician whether or not the fault was inside my property. 

They have agreed to credit the €69 to my account, but how can we possibly be responsible and be charged for faulty Orange infrastructure!

When I queried this he told me, with laughter in his voice, that it was a law that was brought in 2/3 years ago!

Teresa ROONEY, Charente

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