You’re welcome...when I’m ready

She represents the values of Liberté, Égalité, Fraternité and Marianne is the symbolic figure of the French Republic. But she also gives her name to a little-known civil service guide, Le Référentiel Marianne.  

From La Mairie and La Préfecture to the tax centre and La Poste, this charter aims to guarantee easy access to effective public services with a friendly, attentive welcome.

The State clearly realises improvements are needed and they seem to be happening.

Anonymous visits to test services are carried out under the charter every year and the 2018 results show a rise in satisfaction (6.7/10 scoring, as opposed to 6.4/10 for 2017).

But it does often feel there is a long ...

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