Energy firms not respecting bills law

The energy mediator is warning that electricity and gas firms are sometimes not respecting the rules when it comes to billing for extra sums for periods more than 14 months ago.

It says people should not pay without checking their rights.

A 2016 law bans firms from sending rattrapage (‘catch-up’) bills for periods several years ago (due to readings not being taken, bills not being sent at the right time, incorrect calculations etc), ...

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