BNP online banking services down

'Internal IT incident' leaves tens of thousands of French customers of BNP Paribas, Hello Bank and Cetelem unable to access online services

Customers of BNP Paribas have been unable to access their accounts online or via mobile app since Wednesday evening - and there is no indication, as yet, when normal services will resume.

A technical incident, affecting the banking group's telecoms network has been blamed for the outage - which affects BNP, as well as the online services of subsidiaries Hello Bank and Cetelem.

The fault, described as 'an internal IT incident' was discovered late on Wednesday evening. BNP said it was immediately identified and corrected, and services briefly resumed as normal on Thursday morning. Just 24 hours later, however, tens of thousands of customers were again unable to access online services.

Card payments and ATM withdrawals are unaffected.

While no deadline for the full restoration of the service has been communicated, a BNP Paribas spokesman told La Parisien newspaper. "Once a failure is detected, a series of checks must be carried out before repairs can be started, which explains the delay.

Meanwhile, an update posted on Friday afternoon on BNP's Twitter account read: "The services in agencies as well as our international payment services are fully restored. Our websites and applications are not yet fully functional. We are making every effort to restore our services as soon as possible."

It superceded an earlier message apologising for any inconvenience to customers.

It is the second computer failure to affect BNP in 2019. In early January, a fault meant that card payments, ATM withdrawals and online services were unavailable.

Stay informed:
Sign up to our free weekly e-newsletter
Subscribe to access all our online articles and receive our printed monthly newspaper The Connexion at your home. News analysis, features and practical help for English-speakers in France

Comment

Loading some business profiles...

Loading some classifieds...