Warning over carte grise website charges

Website of the Agence National des Titres Sécurisés
The front page of the Agence National des Titres Sécurisés website

Consumer watchdog urges motorists to log directly on to official website to make changes to their car registration documents to avoid hefty 'administration fees'

Websites that charge a fee to make changes to a carte grise have sprung up since the procedure moved online, consumer watchdog UFC-Que Choisir has warned.

Following a trial period, carte grise applications and changes went online only from November 1 via the website of the Agence National des Titres Sécurisés
www.ants.gouv.fr

Many amendments to a carte grise, including changes of address, are free - but UFC-Que Choisir warned that searching for 'carte grise' into a search engine brings up a number of sites - including www.cartegrisefrance.fr, www.carte-grise.org, www.cartegriseminute.fr, and www.cartegrise.com - that offer to perform the service but charge 'administration fees' of up to €39.90.

A web search for carte grise brings up a number of unofficial sites that charge a fee

For anyone who does not have access to a computer, 'digital points', with computers, scanners and printers are available in préfectures, where assistance can also be provided if people who find difficulty with the system.

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