Finding help in France

A list of emergency numbers plus contact details for French helplines, embassies and information networks

25 August 2015

EMERGENCY NUMBERS

112: Universal European Emergency Services number - works from all phones including mobiles

114: Emergency calls (hearing assisted)

18: Emergencies: This number connects to the fire brigade (Sapeurs Pompiers) but they deal with medical emergencies and should be the first port of call in life-threatening situations

15: Samu (for other urgent medical call-outs)

17: Police / Gendarmes

119: Child abuse

01 40 05 48 48: Anti-poison centre

09 726 750 + your department number (eg 24 for the Dordogne): Gas & electricity emergencies

3237: (0.34/min) Outside hours GP and pharmacy information (also available on www.3237.fr)

115: SAMU social (domestic violence/care for homeless in winter)

116000: Missing children

191 Aeronautical emergency

196: Maritime emergency/coastguard

197: Terror/kidnapping hotline

UTILITIES

ORANGE Website in English: www.orange.com/en/home To report a fault online: www.1013.fr (click on the UK flag). English-speaking helpline: 09 69 36 39 00

OTHER TELECOMS (French helplines):
SFR: 1023 (+ 33 6 10 00 10 23 from outside France)

FREE: 1044, (3244 if already subscribed)

BOUYGUES: 1064 from a landline (614 from a mobile) (+33 668 634 634 from outside France)

EDF: 24 hour breakdown line: 09 726 750 + your department number (eg 24 for the Dordogne). Gas & electricity emergencies: Helpline in English: 05 62 16 49 08 From outside France: + 33 5 62 16 49 08; Email: simpleenergywithedf@edf.fr

GOVERNMENT AGENCIES

3939 ALLO SERVICE PUBLIC: 3939 (+33 1 73 60 39 39 from outside France) www.service-public.fr/langue/english/

ASSURANCE MALADIE: www.ameli.fr English-speaking helpline: 08 11 36 36 46

CAF: www.caf.fr; Tel: 08 10 25 14 10.

CLEISS: Social security advice when moving between countries: 01 45 26 33 41 (afternoons, Tuesdays or Thursdays, or mornings on other week days). Some advisers speak English.
URSSAF: English-language website: www.anglais.urssaf.fr

EMBASSIES AND CONSULATES

British Embassy (Paris) 01 44 51 31 00

Bordeaux consulate: 05 57 22 21 10

Marseille consulate: 04 91 15 72 10

UK PASSPORT ADVICE: +44 300 222 0000 (calls cost 12p/min from a UK landline, extra costs may apply from France. Mobile costs vary from 3p to 45p but with a possible extra charge from your French operator)

OTHER EMBASSIES

Irish, Paris: 01 44 17 67 00
US, Paris: 01 43 12 22 22
Canadian, Paris: 01 44 43 29 02
Australian, Paris: 01 40 59 33 00
NZ, Paris: 01 45 01 43 43
South African, Paris: 01 53 59 23 23

OTHER HELP IN ENGLISH

COUNSELLING IN FRANCE: for a qualified therapist near you or counselling over the telephone; www.counsellinginfrance.com

ALCOHOLICS ANONYMOUS: Regular meetings are held (some in English) across the country. For a list of local English-language groups see: www.alcoholics-anonymous.eu

SOS HELP: similar to the Samaritans, listeners who are professionally trained: Tel 01 46 21 46 46 (open 3pm-11pm daily): www.soshelpline.org

CANCER SUPPORT FRANCE: For advice and someone to talk to: helpline@cancersupportfrance.org telephone 0810 240 200 (local rate) www.cancersupportfrance.org

ENGLISH SPEAKING CANCER ASSOCIATION: GENEVA-BASED offering cancer support in Geneva, Vaud and French border areas. info@cancersupport.ch www.cancersupport.ch +41(0)22 723 22 31 for 24/7 helpline or +41 (0) 22 791 63 05 (for info on activities)

SOLDIERS, SAILORS, AIRMEN AND FAMILIES ASSOCIATION FORCES (SSAFA): 05 53 24 92 38. Email: france@ssafa. org.uk

ELIZABETH FINN CARE: Help for Britons and Irish people facing hardship. French caseworker Mary Hughes: Tel: 04 68 23 43 79

BEREAVEMENT SUPPORT NETWORK: for those grieving for a loved one and needing to talk. Tel: 04 94 84 64 89 / 06 32 35 31 24 email info@bsnvar.org

THE BRITISH CHARITABLE FUND, PARIS: provides financial help to British residents in France. Tel: 01 47 59 07 69 or email britishcharitablefund@orange.fr

ALZHEIMER’S – BERGERAC ENGLISH HELPGROUP: at France Alzheimer: 09 64 21 40 86

OTHER INFO

AFIF (funerals info): 01 45 44 90 03
SPEAKING CLOCK: 3699. http://www.horlogeparlante.com/
WEATHER: 3264 - weather for the France and the world in 11 languages
LAST INCOMING CALL: 3131, then ‘5’ if you wish to connect

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