Chatbot lets GP ‘speak’ to patients in English

Patients and doctors who do not share a language may discuss complex medical problems thanks to ‘chatbot’ software from two French firms that goes beyond Google Translate to create a solution that could become as everyday as using the phone or FaceTime.

The chatbot lets patients use their own language to describe their symptoms and for doctors to establish a diagnosis and discuss treatment in that language.

It won machine translation experts Systran and artificial intelligence specialist Pertimm an award at the AI Paris artificial intelligence symposium as it keeps patients’ medical details private by avoiding human translators.

The software was dubbed the “e-health agent of the future” as the program continually learns and improves its translations.

It ...

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