Sponsored content: The dedicated English-speaking department at Asttral Insurance was established 16 years ago as the founding team realised that support in English was not generally available in France
The dedicated English-speaking department at Asttral Insurance was established 16 years ago as the founding team realised that support in English was not generally available in France
Nick Chubb, who has been with Asttral during this time, explains that the company now offers a wide range of bespoke cover and expert assistance to English-speaking clients. “We understand the specific insurance concerns and requirements of the expatriate community here in France,” he says.
Nick also believes that market knowledge is the key to Asttral’s reputation. “By taking into account the best mix of price and suitability requirements, we can source the most appropriate cover. Asttral provides a choice of insurers and quotes through one point of contact, allowing clients to make comparisons without going far and wide to differing insurers for quotes and service.”
In effect, the company keeps things simple by allowing all of its customers’ insurance needs to be meet under one roof: health, car, house and travel cover/professional liability.
Another strength is Asttral’s independence. “Because we are independent we are able to source the most appropriate cover,” adds Nick. “This means looking not just at price but to best match customers’ requirements. We shop around on customers’ behalf, so they can make informed choices – thereby maximising quality and price. Essentially we offer unbiased expertise.”
Clear explanations of what each form of cover entails is another Asttral hallmark. “We provide an explanation on each of the quotes,” says Nick. “For example, we explain that 100% health cover does not necessarily mean that all medical costs are covered. Such cover may in any event be suitable for a customer’s needs but we ensure they understand the meaning behind it.”
The Admin team have many years of experience between them and pride themselves in their customer service and swift turnaround times. All clients benefit from ongoing service, advice and help relating to the policies they have taken out via Asttral.
Nick concludes. “If you are unfortunate enough to have to make a claim, we are here to support you. We do not just leave you to try and work your way through the complexities of the French system at what could be a time of maximum stress.
“Claims are handled in English by Asttral’s designated claims handler who works as an intermediary between the client and the insurer collating all the necessary documentation and providing advice and guidance.”
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