Charged as fault inside my property?

I reported a fault on my line and was told if the fault was inside my property, then I would be charged €69. I never saw a technician outside my property, let alone inside my house, so queried it when I was charged all the same. I was told that the charge was regardless of whether or not the fault was inside my property.  They agreed to credit me the €69, but how can we be responsible for faulty Orange infrastructure? They told me the law changed recently. T.R.

You pay a monthly line rental and rightly expect that Orange will comply with its contractual responsibility to maintain a working service to your property.

The point at which your responsibilities start is from the Dispositif de Terminaison Intérieur box on ...

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