Orange accused of running down landline service

Telecoms giant Orange has been accused of deliberately running down the landline network in a bid to push people from cheap ADSL broadband towards faster and more expensive fibre optic cabling.

Consumer group UFC Que Choisir says Orange – which as the former France Télécom owns the whole landline network – had made its téléphone fixe service more expensive and less reliable by doing little to maintain the ageing copper cables (mostly installed in the 1970s) plus the 15million telephone poles and hundreds of thousands of street-side cabinets.

It says that in 2010 the percentage of faults per landline was just 0.49% and average repairs took 7.2 days but by 2014 faults had tripled to 1.48% and repairs were taking 9.11 days.
Industry watchdog Arcep ...

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