Charged for drains service I can’t use at French home

Our village has been connected to mains drainage. We have not yet been able to have the work done for our home to be connected to it but have received a bill from Suez Eau France charging us €396.55 for “Collecte et Traitement des Eaux Usées” [collection and treatment of waste water]. Surely it is illegal to charge for something that is not being done? S.D.

The issue is not whether your home is connected to mains drainage (raccordé) but whether it could be connected (raccordable).

The public drains system should run down the public highway and your home should have access to it, including ...

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