French telecom company keeps sending bills

Orange persists in sending monthly bills for a Livebox and internet usage despite me returning the Livebox last year and requesting it suspends the telephone line. I also sent a recorded delivery letter to this effect to Orange’s customer service department in Lille, which was not acknowledged. While in France in February, I phoned its English-speaking line twice to try to sort the matter. Who can I contact to resolve this? 

You have taken a reasonable course of action and sending your communications by lettre recommandée (recorded delivery) is always advisable.

Without this many companies will ignore correspondence of a contractual nature (ideally you should also pay for the version avec avis de réception - where you receive a slip ...

To read the remaining 85% of this article, you need to either

Subscribe now to The Connexion and benefit from access to our archived articles since 2006

Freedom Subscription

Pay every three months. Our most flexible subscription.

Automatic renewal, cancel anytime

1 Year Subscription (12 editions)

1 year of great reading in print and online

Automatic renewal, cancel anytime

Digital Subscription (1 Year) (Our best value offer)

1 year of great reading online *no paper*

Automatic renewal, cancel anytime

Digital subscription (freedom - 3 months)

3 months of great reading online *no paper*

Automatic renewal, cancel anytime

More articles from Your Questions
More articles from Connexion France
Other articles that may interest you

Loading some business profiles...

Loading some classifieds...