French telecom company keeps sending bills

Orange persists in sending monthly bills for a Livebox and internet usage despite me returning the Livebox last year and requesting it suspends the telephone line. I also sent a recorded delivery letter to this effect to Orange’s customer service department in Lille, which was not acknowledged. While in France in February, I phoned its English-speaking line twice to try to sort the matter. Who can I contact to resolve this? 

You have taken a reasonable course of action and sending your communications by lettre recommandée (recorded delivery) is always advisable.

Without this many companies will ignore correspondence of a contractual nature (ideally you should also pay for the version avec avis de réception - where you receive a slip ...

To read the remaining 85% of this article, you need to either

Subscribe now to The Connexion and benefit from access to our archived articles since 2006

Print + Digital 3 month subscription

Pay every three months. Our most flexible subscription.

Automatic renewal, cancel anytime

€14.25 to France - €18 to EU/UK - €19.50 to rest of the world per quarter including postage

Print + Digital 1 year subscription

1 year of great reading in print and online

Automatic renewal, cancel anytime

€55 to France - €70 to EU/UK - €76 to rest of the world per year including postage

Digital 1 year subscription (Our best value offer)

1 year of great reading online *no paper*

Automatic renewal, cancel anytime

Digital 3 month subscription

3 months of great reading online *no paper*

Automatic renewal, cancel anytime

More articles from Your Questions
More articles from Connexion France
Other articles that may interest you