How to take action when parcel is delivered damaged?

I’ve had several bad experiences of mail-order goods delivered damaged. I believe the items left the vendor in perfect order but in transit, or possibly at the depot waiting for delivery, they have been dragged across the floor and soiled by black tyres and other dirt. I do not like blaming the vendor of the product but how can logistics companies be called to account?  M.M.

You may not like doing it, but when you order an item at a distance – by phone or online – and it arrives damaged, the firm that supplied it is deemed legally ...

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