Who can help in solar panel dispute?
I am battling with EDF to be paid properly for my solar energy as my meter is faulty. Is there a body I can call on for help? S.W.
Generally speaking, if you have a dispute with an energy supplier, the usual route is to speak to its customer services team by telephone.
If this does not resolve the issue, make a written complaint (réclamation) to the customer service department. In the case of EDF, this is located in Blois. Full details for EDF and several other companies are available at tinyurl.com/y2r8t5h9.
If this fails, you can then appeal to the médiateur de l’énergie (information on the same link) who may be able to intervene.
However, the mediation service told Connexion that a contract to resell your electricity to EDF is different from the ordinary customer/supplier relationship, and they are not able to help in this particular case.
Hespul also runs a free helpline on Thursdays from 14.00 to 17.30 on 04 37 47 80 90.
You can also email them on firstname.lastname@example.org either in French or English.