top cx logo
cx logo
Explorearrow down
search icon

Poor service from Cpam: what to do

My wife returned her Carte Vitale last summer to our Cpam health authority because it would not update but we are still waiting for a replacement and just keep getting vague promises. How can we complain? J.P. 

The best avenue may be to contact the conciliateur, an im­partial service which acts as a mediator between a Cpam and a user (every Cpam has such a mediator).

You should first have made a written complaint to the Cpam. If you are not satisfied with the response – or do not obtain one – you may apply to the conciliateur at the address of your Cpam addressing the letter to M. le conciliateur.

It may also be possible to do this by email or by speaking to someone on the phone or at a face-to-face meeting; your Cpam should be able to advise about this.

You should receive a letter of acknowledgement and the service may advise on other possible avenues and deadlines.

You can also find more information including a model letter by visiting ameli.fr and clicking Droits et démarches > Réclamation, conciliation...

Resident or second-home owner in France?
Benefit from our daily digest of headlines and how-to's to help you make the most of life in France
By joining the newsletter, you agree to our Terms & Conditions and Privacy Policy
See more popular articles
The Connexion Help Guides
featured helpguide
Healthcare in France*
Featured Help Guide
- Understand the French healthcare system, how you access it and how you are reimbursed - Useful if you are new to the French healthcare system or want a more in-depth understanding - Reader question and answer section Aimed at non-French nationals living here, the guide gives an overview of what you are (and are not) covered for. There is also information for second-home owners and regular visitors.
Get news, views and information from France