Terms of use

Our terms are designed to provide our subscribers and visitors with a guideline as to how all aspects of our services are accessed and how you can and should interact with these services. This ranges from website terms of use to how to become a subscriber and what your subscription includes, to providing details as to how we use your personal information and how our content may be used.

Accessing our services

Parts of our services are only accessible to our subscribers and not to visitors.

If you wish to subscribe to access all of our content, you agree that you will keep your user name and/or password confidential and will not share this information with any third party. You also agree that you will not register multiple email addresses. We may terminate or restrict your use of our service if you violate these website terms of use or are engaged in illegal or fraudulent use of the service.

Modifications

We may, at our discretion change, remove, suspend or discontinue any aspect of our services at any time including the availability of any content (e.g. a specific editorial section may be withdrawn).

Access to and use of the website and content on the website

Our website, content, trademarks, copyright, logos, domain name and other related intellectual property rights or other features of our brand belong to us. Your use of our services does not grant you any rights related to our intellectual property whether for commercial or non-commercial use.

We grant our users a licence to access and use our services and intellectual property rights (subject to your ability to access our services as set out above) as detailed below:

  • You may use the website for your own personal non-commercial use only;
  • You may only copy, download and print extracts of the content for such personal non-commercial use provided that at all times you maintain any author attribution, copyright or restriction therein for any content that you copy, download or print;
  • Without our prior written approval you may not use the website and/or any content for any other purpose whether credited, linked, attributed to us or otherwise.

For the avoidance of any doubt ways in which the website and content may not be used include but are not limited to:

  • downloading or printing any content/extracts of content in any systematic or regular manner;
  • creating any form of database whether in electronic and/or paper or other form comprising content from the website;
  • reproducing, republishing, modifying, distributing or commercially exploiting the content;
  • creating derivative or modified works of the content.

Any such use of the website and/or the content is prohibited without (i) our written consent and (ii) an appropriate licence which will detail the terms: payment, duration, credit and attribution etc under which content can be used. Please email editor@connexionfrance.com if you wish to licence any content from the website.

In consideration for the rights that we have granted you under these website terms of use, you permit us to provide advertising and other information to you.

User Generated Content

Users of our services may be given an opportunity to interact with us and submit, post and/or upload content (including comments and classified adverts). In posting your content, you confirm to us that you are the owner or have consent from the owner to post the content and that the content complies with our Participation Guidelines and does not defame any person, company or business or violate the privacy rights, copyright and other intellectual property rights, contract rights or any other rights of any person.

By submitting content, you grant us a non-exclusive, transferable, sub-licensable, perpetual, royalty free worldwide licence to use any of the content that you post on or in connection with our services and you also irrevocably waive the benefit of any moral rights you may have in any such material. We do not claim any ownership rights in your content and you continue to retain all ownership rights in your content. If you believe that your rights have been infringed in relation to your content, please contact editor@connexionfrance.com.

By submitting content, you also warrant that you have read and agree to be bound by our Participation Guidelines which are incorporated in these website terms of use and govern all interactions with us.

We do not endorse any user generated content nor do we guarantee the accuracy or authority of any user generated content. We reserve the right without notice to remove your content and to remove, suspend or discontinue your opportunity to submit, post and/or upload content, at any time and for any reason at our sole discretion and without further recourse.

Costs of using our services

We provide our users (whether as a subscriber or visitor) with a variety of services. To benefit fully from our services you will need to become a subscriber as not all aspects of our services are made available to visitors. We may also occasionally require you to download our content. If there are charges associated to any of these services, we will make it clear before you incur any such charges and you will be responsible for any charges incurred from that point on.

Disclaimer

We will always aim to provide you with the best service we can, but our service is provided "as is" and we do not and cannot promise that all of the information provided in our services will always be 100% accurate. The information provided by our services is for information purposes only and does not constitute advice. All our services are provided without any warranties or guarantees.

Some of the information provided by our services is supplied to us by our third party partners. We have no control over third party content and we are unable to guarantee the accuracy of such third party content. You agree that you access any content at your own risk. Before acting on or relying on any information, whether it is from us or from our third party partners, we advise you to verify the accuracy of such information.

Whilst we will do our best to ensure that our service is fully operational at all times, we are not responsible for and shall not be liable to you for any problems or temporary interruptions in using our services arising from factors outside of our control e.g. technical problems from traffic congestion on the internet, updates or amendments to software/services used by our site, participation in or downloading third party content etc.

To the extent permissible by law, we are not responsible for any loss or damage resulting from use of our services or from any content posted on or through our services.

Limitation of our liability to you

You agree, that to the extent permissible by law, your sole and only remedy for any problems, issues or concerns with our service is to stop using our services, whether as a subscriber or as a visitor using one of our services.

Please read these terms carefully as they will set out the terms for your subscription or registration with us. In addition to these terms, you will also be subject to the individual terms which govern the specific service which you choose. Type and duration of subscription offers will be displayed to you at the point of selecting such subscription.

Non-registered visitor:

If you have not registered on our website you are not a registered user or a subscriber. A non-registered visitor can browse through our website and can read any free-access articles together with classified advertisements, business directory information, community events and listings.

Registered member benefits include:

  • A newsletter(s) emailed to you;
  • Ability to comment on free-access articles;
  • Ability to see free-access news, small ads, businesses and community events from your region of choice;
  • Ability to post unlimited free classified ads (private individuals only);
  • Occasional promotional updates from Connexion and our clients on products relevant, inter alia, to English-speakers in France;
  • Ability to add a club / association/charity or church listing for free;
  • Ability to post up a community (non commercial) event on our community pages;
  • Ability to post up a community (non commercial) notice on our community pages.

Subscriber benefits include:

  • A print edition delivered to your home every month (where a print subscription option is selected);
  • Access to all articles (free and paying) that we post online on working days, adapted in general for computer, tablet or smartphone reading;
  • Access to our unique online library of 10,000 plus practical, cultural and news items, all about France;
  • A pdf copy of the current print edition;
  • A newsletter(s) emailed to you;
  • Ability to comment on articles;
  • Access to small ads, businesses and community events from your region of choice;
  • Ability to post unlimited free classified ads (private individuals only);
  • Occasional promotional updates from Connexion and our clients on products relevant, inter alia, to English-speakers in France;
  • Ability to add a club/association/charity or church listing for free;
  • Ability to post up a community (non commercial) event on our community pages;
  • Ability to post up a community (non commercial) notice on our community pages.

This is an instant access service. By purchasing a subscription you agree that your digital access will start immediately. You acknowledge that non-registered visitor, registered member and subscriber benefits may change from time to time.

How do I become a subscriber?

To become a subscriber, please select the type and duration of subscription that you would like from our subscription page and make payment by credit or debit card.

How long is my subscription?

It will start digitally immediately upon activation, print subscriptions will start from the next available distribution date. The terms which govern your minimum and continuing subscription will vary depending on which subscription you choose.

What does my subscription cost?

The cost of a subscription is detailed on our subscription pages and and may vary from time to time or by country. If you later ask us to change your type/duration etc of your subscription you will be advised of any cost in doing so.

Payment can be made using Visa, MasterCard credit or debit cards. Prices are shown in euros and payment is debited in euros also. Where relevant, currency conversion values may fluctuate and conversion fees may be charged by your bank/card provider. By submitting payment details to us, you confirm that you are entitled to purchase a subscription using those payment details.

We reserve the right to change subscription prices and/or benefits without notice. Any increase in price will not require an increase in payment during a subscription but will take effect for new or renewal subscriptions entered into subsequent to a price increase. The option to auto-renew a subscription can be terminated via the 'My Account' area on the website at any point.

Can I change my subscription?

You cannot change your option during the subscription period but you can de-activate the automatic renewal and opt for a different subscription type and/or period to start after your original subscription ends.

Can I cancel my subscription?

You can cancel by contacting us by email at contact@connexionfrance.com. Subscriptions are payable in advance and non-refundable during the subscription period.

What do I need (devices and hardware)?

To benefit fully from our subscription offers, you will need one or more of the following:

  • A PC or Mac computer/Android supported smartphones and/or tablet devices, Apple iOS7 (or above) supported smartphones and/or tablet devices (e.g. iPhone and iPad);
  • An internet connection.

What happens if I default on an automatic renewal payment?

Your subscription will not be automatically renewed even if you have selected this option. You will need to make full payment in order for any new or other subscription to then start/continue.

How do I make a complaint?

If you would like to get in touch with us to make a complaint, please use one of the following options:

  • by email - please email editor@connexionfrance.com
  • by post to ELM - The Connexion, Le Grande-Bretagne, 30 Avenue de Grande-Bretagne, 98000 Monaco

If you are unable to resolve your dispute with us directly, you may wish to use the European ODR platform at http://ec.europa.eu/consumers/odr/

Anything else I should know?

We may change our registration/subscription entitlements at any time. We may also at any time and at our sole discretion, terminate your registration/subscription with us where we believe that we have serious grounds to terminate (for example, breach of these terms).

Force majeure. We cannot be held responsible for any costs or losses arising from a delay, variation or cessation in the provision of our services resulting from causes beyond our reasonable control although we will attempt to mitigate this where possible, eg by making available a pdf copy of a helpguide or edition if we are unable to provide a print version.

Our services are subject to Monaco law and to the exclusive jurisdiction of the Monaco courts. Your registration/subscription is with English Language Media (whose registered office is at Le Grande-Bretagne, 30 Avenue de Grande-Bretagne, 98000 Monaco).

How can I cancel my subscription and can I get a refund if I cancel?

Subscriptions are sold for set periods - currently for three months or one year - and benefit from varying set reductions as a result. Payment is in advance of a subscription starting and is non-refundable.

You have the right to cancel your subscription in the first 14 days after signing up should you change your mind. You need to do this by writing to:

ELM - The Connexion / Order Cancellation,
Le Grande Bretagne
30 Avenue de Grande-Bretagne
98000 MONACO

We will refund your payment provided that we receive written cancellation instructions, together with any copies of The Connexion sent to you, by the 21st day of the month in which your subscription started. The copy of The Connexion sent to you must be returned in its original wrapping which must remain unopened.

Commenting on articles

Our guidelines are designed to make clear our approach to community interaction, including moderation of comments and other content submitted by registered users or subscribers.

We may provide opportunities for our registered users and subscribers to discuss articles that we publish and debate issues that we cover. We aim to provide an environment where readers feel that they are able to contribute and that as many as possible are actively involved on a regular basis. We trust that these guidelines will explain the standard of behaviour we expect and encourage more people to join in with the discussion. They work in tandem with our website terms of use, which you can read above.

Community standards

There are six simple community standards that we expect members to follow when interacting with us.

  • We expect you to respect each other. Please ensure comments are legal, tasteful and civil. Personal attacks, harassment and inappropriate behaviour will not be tolerated;
  • Choose your words carefully and do not use language that is threatening, defamatory or offensive to any individual or groups. Understand that words which you deem acceptable may be offensive to others;
  • We acknowledge that there may be criticism of our journalism but personal insults or repeated attacks directed towards our journalists will not be tolerated. If you would like to comment on the impartiality of an article, please email news@connexionfrance.com;
  • Maintain a respectful tone, especially when discussing heated or controversial issues. We recommend that users re-read comments before posting;
  • Help us take responsibility for the level of conversation on the website by ensuring comments are relevant and on topic;
  • Where you refer to reports, studies, other articles and additional information, do your best to link to the original source. This extra context is conducive for having interesting and useful discussions and will result in better feedback from our other readers.

Our approach to user generated content
In order to ensure our members remain compliant with our participation guidelines, we have created a non-exhaustive list of prohibited interactions, which we hope you will find useful. Interactions must not:

  • promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age or links to articles or websites that do the same;
  • harass, threaten or attack anyone or otherwise behave in a way that could cause annoyance or distress to our members;
  • be obscene, vulgar, offensive, pornographic, profane, sexually explicit or indecent;
  • use swear words, act in a threatening or abusive manner or promote violence;
  • make libellous or defamatory comments about others;
  • contain any information which personally identifies another individual (such as name, phone number and address) or breaches data protection law;
  • constitute or encourage conduct that would be a criminal offence, give rise to civil liability or otherwise violate any local, state, national or international law;
  • prejudice pending or on-going criminal or civil court proceedings;
  • violate, plagiarise or infringe the rights of third parties including any copyright, trademark, patent, rights of privacy or publicity or any other proprietary right;
  • breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
  • contain any information, software or other material of a commercial nature;
  • contain advertising, promotions or commercial solicitations of any kind;
  • be likely to upset, embarrass and alarm any other person;
  • constitute or contain false or misleading indications of origin or statements of fact;
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
  • contain any virus, Trojan horse, worm, time bomb, cancelbot or other similar harmful programming routine.

We may edit or remove a comment we feel may cause offence to our members. This is in the interest of keeping our community areas appropriate for the vast majority of the people who visit. If a member seriously or repeatedly violates these guidelines, we will take whatever action necessary to ensure these violations are prevented from continuing and we reserve the right to remove, suspend or discontinue your opportunity to submit, post and/or upload content at our sole discretion and without further recourse to you. We reserve the right at all times to take actions that we think will benefit our users. We will try to communicate any changes that affect our members although this may not always be possible.

You may wish to check our terms of use regularly as these may change from time to time with any change becoming immediately effective.