top cx logo
cx logo
Explorearrow down
search icon
arrow down

France: 4-fold rise in online shopping scams last month

Online scams skyrocketed last month, with scammers targeting online shoppers by email, SMS, instant messaging, and social media

The prevalence of online shopping in 2020 has coincided with a rise in cyber scams in France, which peaked in November. 

Scams can happen at any stage of the online shopping process but are increasingly common when packages are being delivered. 

Cybersecurity company Checkpoint told news source La Depeche: “Scams at delivery [stage] rose by 440% in November. Scammers disguise themselves as Amazon, DHL and FedEx, and send parcel tracking emails, or say there is a problem with the delivery to encourage customers to give out their personal details.”

La Poste warns customers to be wary

National postal service La Poste has launched an online campaign on social media and email warning customers to be on guard against scams, and has warned about parcel delivery scams in particular.

It said in a statement: “With the rise in online shopping, accelerated by the health situation, instances of fraudulent attempts to obtain personal information have also risen. [These include] emails or SMSs intending to illegally obtain personal details or money. 

“As is the case for many other large businesses, La Poste has had its brand misappropriated by those attempting to trick customers.”

A photo list of common scam messages to be wary of, which falsely claim to be sent from La Poste, is available here, on La Poste’s website

Many scams are carried out by email, but SMS, instant messaging and social media are also being used. 


Companies must tighten measures

As well as encouraging customers to be wary of scams, companies themselves are taking action. 

La Poste said: “We operate a permanent watch online and on social media, and our teams take proactive steps such as blocking sites. Every week, tens of sites are subject to demands for closure. Depending on the situation, La Poste also maintains the right to take legal action to obtain reparations.” 

Loïc Guézo, senior strategy director at another cybersecurity company, Proofpoint, said: “Online sales sites are responsible for arming themselves against threats and protecting their clients by adopting standardised practices for the authentication of emails.”

People who believe they have received a fraudulent or suspect message are advised to not click on any links, or give out details. 

Instead, they should close the message, and contact their provider directly for information about orders that have made or are waiting for.

Related stories 

Victims of fraud in France less likely to be reimbursed

France: La Poste hires 9,000 new staff in Christmas run-up

Resident or second-home owner in France?
Benefit from our daily digest of headlines and how-to's to help you make the most of life in France
By joining the newsletter, you agree to our Terms & Conditions and Privacy Policy
See more popular articles
The Connexion Help Guides
featured helpguide
Healthcare in France*
Featured Help Guide
- Understand the French healthcare system, how you access it and how you are reimbursed - Useful if you are new to the French healthcare system or want a more in-depth understanding - Reader question and answer section Aimed at non-French nationals living here, the guide gives an overview of what you are (and are not) covered for. There is also information for second-home owners and regular visitors.
Get news, views and information from France
You have 2 free subscriber articles left
Subscribe now to read unlimited articles and exclusive content
Already a subscriber? Log in now