How to take action when parcel is delivered damaged?

I’ve had several bad experiences of mail-order goods delivered damaged. I believe the items left the vendor in perfect order but in transit, or possibly at the depot waiting for delivery, they have been dragged across the floor and soiled by black tyres and other dirt. I do not like blaming the vendor of the product but how can logistics companies be called to account?  M.M.

You may not like doing it, but when you order an item at a distance – by phone or online – and it arrives damaged, the firm that supplied it is deemed legally ...

To read the remaining 85% of this article, you need to either

Subscribe now to The Connexion and benefit from access to our archived articles since 2006

Freedom Subscription

Pay every three months. Our most flexible subscription.

Subscription automatically renews so you don't miss an edition (you can switch this off at any time)

1 Year Subscription (12 editions) (Our best value offer)

1 year of great reading in print and online

Subscription automatically renews so you don't miss an edition (you can switch this off at any time).

Digital Subscription (1 Year)

1 year of great reading online *no paper*

Subscription automatically renews so you don't miss an edition (you can switch this off at any time).

More articles from Everyday Life
More articles from Connexion France
Other articles that may interest you

Loading some business profiles...

Loading some classifieds...