Applying to bank mediator over missing sale funds?

Since selling our French holiday home we have been unable to access the proceeds of the sale from the bank. Our notaire transferred the money to our account in February. Since then we have not returned to France and despite attempts to get a response from our account manager, we have not heard from him – recent requests, including for a new cheque book or to change the account to joint names, have also gone unanswered. Fearing we may have a problem, we referred the matter to the bank’s mediator. Have you heard of such problems before and have we done the right thing by going to the mediator?  L.C.

WE HAVE not heard of such a problem before and are not sure why you are unable to access the funds despite them being transferred to the bank by the notaire.

There is no problem with going via the mediator but we also ...

To read the remaining 85% of this article, you need to either

Subscribe now to The Connexion and benefit from access to our archived articles since 2006

Print + Digital 3 month subscription

Pay every three months. Our most flexible subscription.

Automatic renewal, cancel anytime

Print + Digital 1 year subscription

1 year of great reading in print and online

Automatic renewal, cancel anytime

Digital 1 year subscription (Our best value offer)

1 year of great reading online *no paper*

Automatic renewal, cancel anytime

Digital 3 month subscription

3 months of great reading online *no paper*

Automatic renewal, cancel anytime

More articles from Money
More articles from Connexion France
Other articles that may interest you