top cx logo
cx logo
Explorearrow down
search icon

Telecoms: still time to act

Telecom firms raised tariffs over summer without giving customers much warning – but clients can still act.

The French consumer code gives four months to cancel contracts if costs change; but after that time users are deemed to have accepted the rise. You should check your bills and emails for the change date. SFR raised fees by €2-€5 for landline and mobile clients, including low-cost Red users, Orange Dé­cou­verte internet deal rose from €21 to €24.99, while Bouygues started charging €3 to rent its Bbox Miami.

Consumer protection agency officers from the DGCCRF warned the firms that they face fraud prosecution if they do not include box rental costs in the overall contract price.

Some operators must now rethink their tariffs to comply.

Resident or second-home owner in France?
Benefit from our daily digest of headlines and how-to's to help you make the most of life in France
By joining the newsletter, you agree to our Terms & Conditions and Privacy Policy
See more popular articles
The Connexion Help Guides
featured helpguide
Healthcare in France*
Featured Help Guide
- Understand the French healthcare system, how you access it and how you are reimbursed - Useful if you are new to the French healthcare system or want a more in-depth understanding - Reader question and answer section Aimed at non-French nationals living here, the guide gives an overview of what you are (and are not) covered for. There is also information for second-home owners and regular visitors.
Get news, views and information from France