top cx logo
cx logo
Explorearrow down
search icon

Help in France for people lacking computer skills?

I am not good with computers. Are there any services that can help me complete formalities online?  D.B.

There are several options. One is to use a private IT firm offering help at your home, likely to be described with phrases like assistance informatique à domicile.

Computer shops may also offer this.

If a firm is officially accredited for services à la personne, such help is eligible for a 50% tax credit on your French income tax declaration if you keep the bill.

Several services offering English-speaking assistance with formalities advertise in the Directory section of The Connexion.

Otherwise, there is a network of local bodies which help with administrative tasks, called maisons de services au public. To find one near you visit maisondeservicesaupublic.fr.

They can help with issues such as benefits applications, pensions, and healthcare claims, including liaising with bodies such as retirement funds and utility firms.

Some towns also have computer centres called espaces publics numériques which help with online services and give basic training.

In the case of tax declarations, many tax offices have computers you can use and some have staff on hand to help. It is also possible to book an appointment with an adviser for personalised help.

Prefectures and sous-préfectures may have computers and staff to help in areas called un point d’accueil numérique.

Send your queries about life in France by email to: news@connexionfrance.com

Resident or second-home owner in France?
Benefit from our daily digest of headlines and how-to's to help you make the most of life in France
By joining the newsletter, you agree to our Terms & Conditions and Privacy Policy
See more popular articles
The Connexion Help Guides
featured helpguide
Healthcare in France*
Featured Help Guide
- Understand the French healthcare system, how you access it and how you are reimbursed - Useful if you are new to the French healthcare system or want a more in-depth understanding - Reader question and answer section Aimed at non-French nationals living here, the guide gives an overview of what you are (and are not) covered for. There is also information for second-home owners and regular visitors.
Get news, views and information from France