Login issues

How can I fix repeated login requests?

You should not have to login every time you visit, as unless you manually logout, clear your cookies or use a different device on your next visit, the website should ‘remember you’ for the following 30 days at least.

If you are using an Apple device or Safari, your settings may be preventing the website from ‘remembering’ you. This can be fixed by performing the following: 

1 - Verifying that you are not using private browsing

If you are unsure on how to check that you are not in private browsing, this page from Apple support will explain it.

Please ensure you are not using private browsing if you are facing repeat login issues.

2 - Unselecting the 'Prevent Cross-Site Tracking' box in your settings

a) Go to Settings > Apps > Safari (under some versions of iOS this page is accessible via Settings > Safari).

b) Turn the "Prevent Cross-Site Tracking" option off if it is activated.