top cx logo
cx logo
Explorearrow down
search icon
Explore
arrow down

Ferry fees wrong on dogs

Connexion reader Peter Waugh explains how Brittany Ferries fail to justify any charges for dogs

LIKE Peter Waugh (letters, February 2014) I’ve also taken up the cost of dog travel with a ferry company – in my case
Brittany Ferries.

I have no other complaints about Brittany, I think the service and accommodation are first class, but the cost of dog travel on the crossings from Portsmouth do not reflect the amount of work involved.

I agree that taking the dog from France to the UK does incur some work, but we get nothing during the reverse crossing – there isn’t even any preference in loading.

Quite often we have been on the top car deck and the last to be unloaded. The poor dog has travelled for six hours and needs to get onto terra firma as soon as possible.

Brittany Ferries says the cost covers such items as “maintenance of the scanners” and “deep cleansing of the car deck”.

I don’t accept that they deep cleanse the car deck because of dogs (dogs are not allowed out of the car at any time) and the scanners could be maintained from the charges made for the return to the UK.

I repeated to them that I was not concerned about the France-UK leg of the journey. They replied “it is a commercial decision to charge and that they didn’t intend to reply to any more of my emails”.

So there we are, it’s a case of pay up or shut up.

Paul TYLER,
by email

Resident or second-home owner in France?
Benefit from our daily digest of headlines and how-to's to help you make the most of life in France
By joining the newsletter, you agree to our Terms & Conditions and Privacy Policy
See more popular articles
The Connexion Help Guides
featured helpguide
Income Tax in France 2023 (for 2022 income)*
Featured Help Guide
- Primarily aimed at Britons, covers pensions, rent, ISAs, shares, savings and interest - but also contains significant general information pertinent to readers of other nationalities - Overview of online declarations + step-by-step guide to the French printed forms - Includes updates given automatically after this year's site opened
Get news, views and information from France