Is email from French electricity supplier Enedis a scam?

To the Editor,

I recently received an email from Enedis saying that my online account has been made inactive due to 18 months of inactivity, and that it will be deleted later this year unless I log in again.

The message refers to data protection rules and asks me to reset my password via a link.

I am unsure whether this email is genuine or a scam, especially as we have chosen not to install a Linky meter. Instead, we have always submitted our meter readings manually every two months and receive confirmation from Enedis each time.

Should I be concerned about this message, or is it a legitimate communication?

T.S, by email

The message is very likely genuine, however caution is still advisable.

Enedis periodically deactivates unused online accounts in line with data protection rules, including those set out under GDPR, and warns users before deletion.

Importantly, the email does not relate to your electricity supply, meter readings, or your choice not to install a Linky meter. It concerns only your online account access.

Rather than clicking on the link in the email, you should go directly to the official Enedis website and reset your password from there if you wish to keep the account active.

If you do nothing, your account will simply be deleted after the stated deadline, and you can create a new one later if needed.

Have you received a similar email? Let us know at letters@connexionfrance.com