top cx logo
cx logo
Explorearrow down
search icon
arrow down

‘Mobile customers have it too good’

Rules protecting phone users are said to be harming jobs at telecoms firms: the government may start to chip away at them

THE government is considering watering down rules protecting mobile phone customers to save jobs.

Ministers had a discussion with heads of the four big firms yesterday.

According to Le Figaro, they showed willingness to chip away at the rules in return for the firms avoiding lay-offs and keeping helpline call centres in France.

The permitted periods to which people can be tied to a new contract could be increased and cancellation conditions could be made more difficult.

A rule that states that time waiting to speak to a helpline must be free, could be scrapped.

New discussions between the individual operators and the government start today and consultations will also be held with telecoms watchdog Arcep and consumer bodies.

Another round-table discussion is planned for the end of the month.

Arcep has said it considers the French telecoms market is still dynamic – a million new customers signed up in the first quarter, it said. However it has also stated that in recent years “the consumer and competition have been over-privileged to the detriment of jobs”.

This comes as Bouygues recently said it was seeking 556 voluntary redundancies and SFR also said it plans cuts.

France Télécom said it expects a drop in mobile phone turnover this year of about 10%, not taking into account the additional factor of Free Mobile having started up this year.

Photo: MichaelJung

Resident or second-home owner in France?
Benefit from our daily digest of headlines and how-to's to help you make the most of life in France
By joining the newsletter, you agree to our Terms & Conditions and Privacy Policy
See more popular articles
The Connexion Help Guides
featured helpguide
Healthcare in France*
Featured Help Guide
- Understand the French healthcare system, how you access it and how you are reimbursed - Useful if you are new to the French healthcare system or want a more in-depth understanding - Reader question and answer section Aimed at non-French nationals living here, the guide gives an overview of what you are (and are not) covered for. There is also information for second-home owners and regular visitors.
Get news, views and information from France
You have 2 free subscriber articles left
Subscribe now to read unlimited articles and exclusive content
Already a subscriber? Log in now