top cx logo
cx logo
Explorearrow down
search icon
Explore
arrow down

Thousands hit by lost luggage

Air France admits major weather problem at Paris Charles-de-Gaulle but has 500 working to clear backlog

TENS of thousands of passengers have been left without their luggage after this week’s snowstorms disrupted flights using Paris Charles-de-Gaulle airport.

Air France said that the snow and ice had made it difficult to get luggage transferred between the airport’s terminals and it is thought that more than 10,000 suitcases and bags are affected.

The airline said it “regrets the situation at Roissy” and is working flat out to “get luggage delivered to passengers in France and round the world” and has a “500 staff working directly on this”. It has also set up a special phone line on 09 70 80 88 16 to get details.

It added that its staff handle more than 60,000 cases on a normal working day.

Flights from Charles-de-Gaulle had returned to normal today.

Most roads across the north of France have been reopened – although Météo France has maintained the orange alert for black ice in 19 departments and flood warnings are in place with the coming thaw.

Resident or second-home owner in France?
Benefit from our daily digest of headlines and how-to's to help you make the most of life in France
By joining the newsletter, you agree to our Terms & Conditions and Privacy Policy
See more popular articles
The Connexion Help Guides
featured helpguide
Healthcare in France*
Featured Help Guide
- Understand the French healthcare system, how you access it and how you are reimbursed - Useful if you are new to the French healthcare system or want a more in-depth understanding - Reader question and answer section Aimed at non-French nationals living here, the guide gives an overview of what you are (and are not) covered for. There is also information for second-home owners and regular visitors.
Get news, views and information from France
You have 2 free subscriber articles left
Subscribe now to read unlimited articles and exclusive content
Already a subscriber? Log in now