On the basis I never saw a technician outside my property, let alone inside my house, I phoned Orange and queried the charge. I was told the charge was for the technician whether or not the fault was inside my property.
They have agreed to credit the €69 to my account, but how can we possibly be responsible and be charged for faulty Orange infrastructure!
When I queried this he told me, with laughter in his voice, that it was a law that was brought in 2/3 years ago!
Teresa ROONEY, Charente