top cx logo
cx logo
Explorearrow down
search icon
arrow down

Seeing red is new Orange

My latest bill from Orange includes a €69 charge for a visit by a technician – yet I saw no-one! I had reported a fault on my line and was told that if the fault was inside my property then I would be charged €69.

On the basis I never saw a technician outside my property, let alone inside my house, I phoned Orange and queried the charge. I was told the charge was for the technician whether or not the fault was inside my property. 

They have agreed to credit the €69 to my account, but how can we possibly be responsible and be charged for faulty Orange infrastructure!

When I queried this he told me, with laughter in his voice, that it was a law that was brought in 2/3 years ago!

Teresa ROONEY, Charente

Resident or second-home owner in France?
Benefit from our daily digest of headlines and how-to's to help you make the most of life in France
By joining the newsletter, you agree to our Terms & Conditions and Privacy Policy
See more popular articles
The Connexion Help Guides
featured helpguide
Healthcare in France*
Featured Help Guide
- Understand the French healthcare system, how you access it and how you are reimbursed - Useful if you are new to the French healthcare system or want a more in-depth understanding - Reader question and answer section Aimed at non-French nationals living here, the guide gives an overview of what you are (and are not) covered for. There is also information for second-home owners and regular visitors.
Get news, views and information from France
You have 2 free subscriber articles left
Subscribe now to read unlimited articles and exclusive content
Already a subscriber? Log in now