top cx logo
cx logo
Explorearrow down
search icon

New warning over wood pellet scams in France

Police in France have warned people to beware of scams when ordering wood pellets online, amid reports of fake websites usurping legitimate businesses’ brand names

Gendarmerie advise care when buying wood pellets online at ‘unusually attractive prices’ Pic: Mr_Mrs_Marcha / Shutterstock

Police have issued a warning over scams when ordering firewood or wood pellets online. 

The gendarmerie of the Sarthe department advised locals to “beware of unusually attractive prices” and to file a complaint if they fall victim to scams. 

Read more: Scam alert: Too good to be true home firewood offers in France

Victims might receive a poor-quality product, nothing at all, or have their personal information stolen, the police force said in a Facebook post. 

Several business owners have reported that fraudsters used their names and brands to create fake websites and rip off customers. 

Consumer group UFC-Que Choisir advises you not to agree to pay via bank transfer before receiving the delivery, and to watch out for spelling mistakes and very fast or cheap delivery offers. Banks often refuse to refund the money once a transfer has been authorised. 

Advice on detecting scams is also available in English at

Nigel Dent, 77, transferred €197 to a firm called Energie du Pays, but never received the wood he ordered and was unable to get in touch with them. 

Beforehand, he said, he had “checked out the company on Pages Jaune, Mappy and others to find that they had registered the company and had a Siret number and location”. 

It was only later that he searched and saw that others had reported the scam. 

You can report fraudulent sites at

Related links

Pellet costs triple, logs up 20%: Firewood shortage worsens in France

Electric heaters cost more than wood

France plans to boost greener home wood burners with extra grants

Resident or second-home owner in France?
Benefit from our daily digest of headlines and how-to's to help you make the most of life in France
By joining the newsletter, you agree to our Terms & Conditions and Privacy Policy
See more popular articles
The Connexion Help Guides
featured helpguide
Visa and residency cards for France*
Featured Help Guide
- Visas and residency cards (cartes de séjour) for France help guide - Understand when visas and residency cards are required to move to France or come for an extended stay - Applies to Britons (post-Brexit) and to all other non-EU/non-EEA/Swiss nationalities - Useful to anyone considering a move to France, whether for work or otherwise, or wanting to spend more than three months at their French second home
Get news, views and information from France