top cx logo
cx logo
Explorearrow down
search icon
arrow down

Problem with others connecting to our wifi

Last Christmas some friends and family could not connect to our wifi so they could not share photos and video calls. How can I avoid this happening again? 

These days most people on holiday want to be able to send emails, share photos taken on mobiles and make video calls.

With guests keen to share their time with you with their friends and family at home they will most likely want to connect their laptops and mobiles to your wifi. And when things are quiet they may want to use their iPads and Kindles, so connecting them with the minimum of fuss is important.

Try to get them set up on your wifi as soon as possible as if you wait until Christmas Day and they have problems your support service may not be available.

If you are giving a present that needs connecting to wifi it is preferable (to avoid the modern equivalent of receiving a gift but not the batteries it needs...) to take a few minutes to open it and connect it to your wifi and then wrap it, so ensuring they can use it immediately. This way if you have any difficulties setting it up you can reach your supplier’s technical support line rather than wait until their office reopens after the holiday.

Remember though that with most homes having six internet connected devices already the number might increase dramatically with a house full of visitors.

The two most important things to remember are firstly that even if a device is not being used if left connected to the wifi it will slightly slow down everything else that is connected, so switch off when not in use. Secondly, devices using a wifi connection will always be slower than those connected using an ethernet cable.

If your guests may be staying in rooms further away than those you normally use the wifi signal to those rooms may be weak or non-existent. You can solve this if necessary with a wifi extender. Try the connectivity before guests arrive and if necessary buy extenders. They are widely available from electrical retailers and online.

Question answered by Bob Elliott from the telephone and broadband provider, UK Telecom. See for more information on their services in France

If you have a query on this topic send it to

Resident or second-home owner in France?
Benefit from our daily digest of headlines and how-to's to help you make the most of life in France
By joining the newsletter, you agree to our Terms & Conditions and Privacy Policy
See more popular articles
The Connexion Help Guides
featured helpguide
Healthcare in France*
Featured Help Guide
- Understand the French healthcare system, how you access it and how you are reimbursed - Useful if you are new to the French healthcare system or want a more in-depth understanding - Reader question and answer section Aimed at non-French nationals living here, the guide gives an overview of what you are (and are not) covered for. There is also information for second-home owners and regular visitors.
Get news, views and information from France
You have 2 free subscriber articles left
Subscribe now to read unlimited articles and exclusive content
Already a subscriber? Log in now