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Heating oil deliveries delayed as French company suspends new orders
Customers report missed delivery dates and difficulties contacting the company
Published
People have reported delays to heating oil deliveries in France from Fioulmarket, with some having been left without heating and unable to contact the company.
Fioulmarket, a subsidiary of TotalEnergies, announced on November 9 that it was temporarily suspending new orders because of an exceptionally high volume of demand.
According to the company, the suspension is intended to allow it to fulfil orders already placed. However, it added that while existing orders would continue to be processed, delivery times could be longer than usual.
This is the case for a Connexion reader. The reader said their husband had paid for express delivery, scheduled for Thursday or Friday last week, but neither date was met.
“Those days came and went. We queued for 30 minutes on the phone with no one picking up. We couldn’t even access the online account. Then, on Friday, we received a generic email apologising. Clearly, their automated system kept taking orders they could not fulfil,” M.B. said.
A replacement delivery was then scheduled for the morning of November 13, but the reader said the heating oil had still not arrived.
Similar difficulties have been discussed on social media. A resident of Morzine, Haute-Savoie, said they were searching for urgent heating oil deliveries because Fioulmarket appeared to have suspended operations in the area and local suppliers were not accepting new customers.
The reports come as households begin preparing for colder weather, when heating oil is an important source of heating in many rural parts of France.
The company has not yet given a date for the reopening of orders and has advised customers to sign up on its website to receive notifications when ordering becomes possible again.
The €200 per 1,000 litres of domestic heating oil reduction that Total Energies introduced will continue to apply once orders open again and will run until January 31.
Have you experienced delays with your heating oil delivery? Contact us at feedback@connexionfrance.com.
