Customer care

Explainer: how shop refunds and returns work in France

The seller is responsible for the goods for up to two years after the purchase

RATP installs ‘first ever’ customer service robot

Information about your next metro, tram or bus journey could soon be coming from a robot, after the RATP transport agency installed “Pepper” in the Gare de Lyon, Paris.

New way to look at customer care

No one likes calling customer service helplines; it can be long, difficult and, even if the person speaks perfectly, often hard to understand and be sure of what is being said. Now, imagine all that if you are deaf or hard-of-hearing...

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Storm Kirk leaves one dead and trail of damage as it crosses France
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Sweeping rules and maintenance tips for home chimneys in France

Customer care

Explainer: how shop refunds and returns work in France

RATP installs ‘first ever’ customer service robot

New way to look at customer care

Trending

Ryanair to change boarding pass rules: French flights affected

French ferry ports: ‘IT and tablets not ready for EES border changes’

Storm Kirk leaves one dead and trail of damage as it crosses France

Trains cancelled, parks shut, jogging banned: How long will storm Kirk batter France?

Cars submerged, schools closed: severe flooding hits south of France

Can British spouse of French passport holder use EU queue under EES rules?

Sweeping rules and maintenance tips for home chimneys in France