top cx logo
cx logo
Explorearrow down
search icon

French solar panel firm is delaying installation: what are my rights?

Service providers in France are required by law to complete the work in a specific timeframe

We look at the laws governing service providers and the time taken to complete works Pic: surasak jailak / Shutterstock

Reader question: We signed a quote for installing solar panels and gave the company a deposit. They submitted a planning application which was rejected but I appealed and part of the roof was approved for installation. Since then, there has been no progress, and every time I chase it up I am met with a new excuse for delays. Is there a requirement for work to start or finish in a sensible timescale? Can I cancel the contract or am I trapped with this provider? 

The first thing to do is re-read the devis (quote). 

Service providers are required by law to indicate the date or timeframe in which they are committed to completing the work, according to Article L111-1 of France’s Code de la consommation

Article L216-1 of the same text states that, where no date is indicated or agreed upon beforehand, the service must be carried out “without unjustified delay, and at the latest 30 days following the conclusion of the contract”. 

If no timeframe was specified, and the work has not begun after 30 days, you have the right to cancel the contract. 

The best course of action would be to contact your local Agence départementale d’information sur le logement (Adil) housing information agency. 

They have free legal experts who will be able to look at the quote and other documents and should be able to advise you on your rights and next steps. 

Find your local information point here.

Related articles

Solar panels on French property: how to make your own electricity

Is our income from selling home solar panel power taxable in France? 

Easy-fit French solar panels could cut electricity bill by €30 a month

Resident or second-home owner in France?
Benefit from our daily digest of headlines and how-to's to help you make the most of life in France
By joining the newsletter, you agree to our Terms & Conditions and Privacy Policy
See more popular articles
The Connexion Help Guides
featured helpguide
Income Tax in France 2023 (for 2022 income)*
Featured Help Guide
- Primarily aimed at Britons, covers pensions, rent, ISAs, shares, savings and interest - but also contains significant general information pertinent to readers of other nationalities - Overview of online declarations + step-by-step guide to the French printed forms - Includes updates given automatically after this year's site opened
Get news, views and information from France