Airlines plead for law change over refunds

Airlines, backed by 12 European countries including France, are asking for European law to be changed so that companies do not have to pay refunds to passengers for cancelled flights due to Covid-19 but can offer travel vouchers instead.

Consumer rights’ associations report that airlines are already breaking the law and that thousands of passengers have not been given the refunds they are entitled to. 

European law states that anyone who has had a flight from a European airport cancelled due to Covid-19 can apply for a refund for the full cost of the ticket which should be paid within 7 days of their application.

In a joint statement, ...

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