Non-premium customer service helplines in France

Firms in France should by law have a non-premium number customers can call. Here are some of the major ones, checked by The Connexion

21 January 2021
By Connexion journalist

When you want to contact a firm’s customer services, you often find that the first number advertised is a premium rate one – however, cheap or free options are usually available if you can find them.

Non-premium numbers should be found in your contract or correspondence with the firm.

Premium numbers can be recognised by starting figures including 081, 082 and 089, while free numbers start with numbers in the range from 0800 to 0805, and ones in the range 0806 to 0809 are at ordinary landline rates, as are those with the regional prefixes: 01 (Ile-de-France), 02 (north west), 03 (north east), 04 (south east), and 05 (south west).

The 09 numbers indicate a call to an internet-based line at local-call rate. Special four-digit numbers may or may not be at a premium rate.

Here are non-premium numbers for major companies, checked out by The Connexion:

Amazon: 0805 10 14 20,
Cdiscount: 09 70 80 90 50,
Darty: 09 78 97 09 70,
Decathlon: 09 69 32 33 22,
eBay: 01 73 00 17 10,
Fnac: 09 69 32 43 34,
Gifi: 05 53 40 54 68,
Groupon: 09 70 73 20 00,
Ikea: 09 69 36 20 06,
Interflora: 09 69 36 39 83,
La Redoute: 09 69 32 35 15,
Leroy Merlin: 03 59 57 46 04.

Delivery firms

Chronopost: 09 69 39 13 91,
Colissimo/La Poste: 3631,
Deliveroo: 09 77 55 03 30,
Mondial Relay: 09 69 32 23 32,
UPS: 01 73 00 66 61.

Utilities

EDF (electricity): 09 69 32 15 15,
EDF (gas): 3004,
Engie: 09 69 36 05 59

Transport/leisure

Air France: 3654 (From France) or 09 69 39 36 54 (abroad),
Airbnb: 01 84 88 40 00,
British Airways: 01 86 99 00 01,
Booking.com: 01 57 32 92 09,
Easyjet: 0806 14 11 41,
Ryanair: 01 80 14 44 53,
SNCF: 3635

Telecoms and internet

Bouygues Télécom: 1064 or 09 81 66 26 66 (to track an order),
Free: 3244,
Orange: 3900,
SFR: 1023.

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