Eurostar says response times improving after customers report issues Connexion readers reported being unable to speak to staff by phone, contact form or social media, but the operator says the backlog will be cleared by Christmas
Explainer: how shop refunds and returns work in France The seller is responsible for the goods for up to two years after the purchase
Customers unhappy with mobile and fibre after fast roll-out in France High-speed internet access has improved but customers are complaining about poor quality service and shoddy installation French shops mis-sold guarantees for faulty goods: Orange, Darty, SFR The good, the bad and the ugly of customer service in France Where can I complain about slow internet speed in France?
Non-premium customer service helplines in France Firms in France should by law have a non-premium number customers can call. Here are some of the major ones, checked by The Connexion
French shop owners - what price decent online service? Samantha David argues that if small shop owners made just a tiny fraction of the online customer service effort of a certain global internet market place, they would have happier clients - and make much more money
French fibre firms rebuked for client ‘ping pong’ Telecoms firms have been warned by their watchdog to stop playing “ping pong” with clients’ complaints about fibre internet by bouncing blame to another firm.
France’s La Poste criticised over parcel deliveries La Poste has come in for intense criticism for its parcel delivery service in a growing number of social media complaints.
Ticket office closures lose SNCF customers In response to your article about suspected ticket office closures by SNCF ( SNCF denies ticket offices are closing ).
Who can help in solar panel dispute? I am battling with EDF to be paid properly for my solar energy as my meter is faulty. Is there a body I can call on for help? S.W.
Yes, good after-sales service does exist in France Readers have complained about poor after-sales service in French stores following the breakdown of equipment; can I say my own experience has been totally different in the 10 years I have lived in France.
... But now that's not good service! Poor customer service Statistics degrade policing RATP installs ‘first ever’ customer service robot Ignored online
Bricomarché pulls live fish lamp after viral complaint The French home and garden stores Bricomarché and Truffaut have stopped selling an aquarium lamp that contained a real live fish after a social media complaint went viral. Feel ignored? Labrador Tag Feed Labrador Tag Feed Labrador Tag Feed Labrador Tag Feed