French fibre firms rebuked for client ‘ping pong’

Telecoms firms have been warned by their watchdog to stop playing “ping pong” with clients’ complaints about fibre internet by bouncing blame to another firm.

Connexion journalist

Published Tuesday 10 March 2020 - 08:03 Modified Tuesday 10 March 2020 - 08:03

Watchdog Arcep said fibre cabling was often installed by one firm with internet services from another, and both tried to avoid blame for any problems.

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