French fibre firms rebuked for client ‘ping pong’

Telecoms firms have been warned by their watchdog to stop playing “ping pong” with clients’ complaints about fibre internet by bouncing blame to another firm.

Connexion journalist Connexion journalist
Published Modified

Watchdog Arcep said fibre cabling was often installed by one firm with internet services from another, and both tried to avoid blame for any problems.

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french news customer service telecoms

french news customer service telecoms