French fibre firms rebuked for client ‘ping pong’

Telecoms firms have been warned by their watchdog to stop playing “ping pong” with clients’ complaints about fibre internet by bouncing blame to another firm.

Connexion journalist

Published Tuesday 10 March 2020 - 08:03 Modified Tuesday 10 March 2020 - 08:03

Del på Facebook Del på Twitter Del på e-post

Watchdog Arcep said fibre cabling was often installed by one firm with internet services from another, and both tried to avoid blame for any problems.

Stay informed:
Sign up to our free weekly e-newsletter
Subscribe to access all our online articles and receive our printed monthly newspaper The Connexion at your home. News analysis, features and practical help for English-speakers in France

Del på Facebook Del på Twitter Del på e-post

french news customer service telecoms

Referendums, immigration, budget, war: key points of President Macron’s interview

President also discussed giving more power to local police and EU use of nuclear arsenal
Earthquake recorded in south-east France

Noise and vibration wakes Vaucluse residents after magnitude 3 quake hits near Avignon
How to check if fibre internet is available where you live in France

Detailed, interactive maps can help you see how the new rollout is progressing near you

Referendums, immigration, budget, war: key points of President Macron’s interview

President also discussed giving more power to local police and EU use of nuclear arsenal

Letters: Our French neighbours seem too distant

Connexion reader explains that despite going to lengths to get to know their new neighbours, most do not return the effort

How do driving penalties work for foreign licence holders in France?
French language tests: ‘B1 and B2 are marked very differently - as my 5/25 shows’
France updates Nutri-Score food label - but EU stalls on adopting it

What is an assurance vie and how does it work in France?

This popular French financial tool can help reduce inheritance tax

Do French language test exemptions for over 65s only apply to some residency cards?

There has been much confusion over the incoming rules

Speed cameras: What happens if a driver is flashed in a vehicle with non-French number plates?

France is part of EU agreement to share driving fines with other countries – but UK is not included

Does French holiday property become a ‘main home’ after selling up elsewhere?

Whether or not a French home is your ‘main’ one depends on factors including tax residency

Earthquake recorded in south-east France

Noise and vibration wakes Vaucluse residents after magnitude 3 quake hits near Avignon

How to check if fibre internet is available where you live in France

Detailed, interactive maps can help you see how the new rollout is progressing near you

French income declaration: New tax credit requirement postponed

Additional information regarding domestic workers will be required from next year

Learning French: nouns that even native speakers commonly misgender

‘The struggle is real’, says our French writer Théophile Larcher - see if you can score higher than him in our mini quiz

What is happening with France’s assisted dying debate?

A new bill that could legalise euthanasia has reached the Assemblée nationale

Lidl supermarket workers in France to strike on Thursdays - Sundays
Why police checks on drivers in France are increasing
Several French airports hit by public sector worker strike today

Charente town with 4,500 people has 79 surveillance cameras

Jarnac's cameras raise privacy concerns amid a national trend towards more surveillance

Explained: Overview of how French inheritance law works

Understanding what happens to property after a death when you are not French

What is ‘SRU number’ on French house sale document?

A 2000 law led to several major chances for buyers, sellers, and builders

What is French President's two-hour TV interview about?

Mr Macron is widely expected to announce new domestic policies on May 13

French tax declaration: how and why it may be a good idea to make a ‘mention expresse’

Informing tax authorities of your calculations can save you incurring a financial penalty

Explore the Alpine village in France where winter is only just ending
Guess the French region with the help of this clue: No ordinary square
10 questions you could be asked about French culture and history at nationality test