top cx logo
cx logo
Explorearrow down
search icon

Charge query

I hired a car through Vehicle-Rent.com online from Bordeaux-Mérignac. 

However, when my credit card statement came through, £8.47 had been charged as an environmental surcharge.

When I queried it, they said if I had hovered the mouse over the ‘i’ information button, I would have seen the charge.

So, I hope others will be made aware of this.

Julian Price, Cours-les-Bains

Editor’s note: On the Vehicle-Rent website, an overall price for the car hire is shown under the package chosen.

Underneath this figure, the daily hire rate is shown with an ‘i’ button. This shows the breakdown of what is included in this rate, including the environmental charge.

It is included in the total price when you pay for the car but on your bank statement the environmental charge may be shown separately to the package price but it should not be extra to the overall charge.

Stay informed:
Sign up to our free weekly e-newsletter
Subscribe to access all our online articles and receive our printed monthly newspaper The Connexion at your home. News analysis, features and practical help for English-speakers in France

Resident or second-home owner in France?
Benefit from our daily digest of headlines and how-to's to help you make the most of life in France
By joining the newsletter, you agree to our Terms & Conditions and Privacy Policy
See more popular articles
The Connexion Help Guides
featured helpguide
Income Tax in France 2022 (for 2021 income)*
Featured Help Guide
- Primarily aimed at Britons, covers pensions, rent, ISAs, shares, savings and interest - Overview of online declarations + step-by-step guide to the French printed forms - Includes updates given automatically after this year's site opened
Get news, views and information from France
You have 2 free subscriber articles left
Subscribe now to read unlimited articles and exclusive content
Already a subscriber? Log in now