top cx logo
cx logo
Explorearrow down
search icon
arrow down
Wednesday 21 September 2022
inner cx logo
icon mailbox
Resident or second-home owner in France? Join our newsletter

Tens of thousands hit by French state health reimbursement delays

Assurance maladie has said that it is aware of the issues, for which it blames Covid

Tens of thousands of people have been impacted by delays in receiving their Assurance maladie reimbursements Pic: sylv1rob1 / Shutterstock

Tens of thousands of people covered by French social security are currently struggling to access healthcare reimbursements because of huge delays in the system.

One cancer patient, who needs regular treatments, has said that she never knows whether her reimbursements will come through at the end of the month, and that she has twice been left waiting three months for her money.

“In addition to suffering from the illness, I have to suffer this,” she told BFMTV. “The rent can’t be paid, the shopping can’t be done, we can’t go out anymore because we can’t pay for transport. We can’t do anything, we have nothing.” 

A member of staff at Ile-de-France’s Assurance maladie department – which appears to be the most severely affected by the delays – said that in that region alone, tens of thousands of people have been impacted.

She said: “They tell us that Assurance maladie is working on these issues, but there is no noticeable improvement. Things really need to get moving. When we speak to people, they are distressed, some are at the end of their tether. They tell us that they are going to commit suicide. 

“We don’t know what to do anymore.” 

Assurance maladie has said that it is aware of the problems and the inconvenience they can cause to patients, but blamed the delays on the Covid crisis. 

It said that it has been processing 160,000 arrêts de travail sick notes per day as a result of the pandemic.

If you are affected by a delayed payment, you should contact your department’s Caisse primaire d’assurance maladie (CPAM), either through your Ameli account or on the phone, by calling 36 46. 

You can also visit your local CPAM branch if practical. 

France’s Caisse d’allocations familiales (CAF) has also made reference to serious delays in the processing of payments. 

Have you been affected by delays in receiving reimbursement for your healthcare costs? Tell us about your experience at

Related articles 

Will French healthcare cover medical costs for a holiday to America?

France could extend 100% coverage of GP appointments to end of summer

Explainer: Why having a designated GP in France saves you money

Resident or second-home owner in France?
Benefit from our daily digest of headlines and how-to's to help you make the most of life in France
By joining the newsletter, you agree to our Terms & Conditions and Privacy Policy
See more popular articles
The Connexion Help Guides
featured helpguide
Healthcare in France*
Featured Help Guide
- Understand the French healthcare system, how you access it and how you are reimbursed - Useful if you are new to the French healthcare system or want a more in-depth understanding - Reader question and answer section Aimed at non-French nationals living here, the guide gives an overview of what you are (and are not) covered for. There is also information for second-home owners and regular visitors.
Get news, views and information from France
You have 2 free subscriber articles left
Subscribe now to read unlimited articles and exclusive content
Already a subscriber? Log in now