top cx logo
cx logo
Explorearrow down
search icon
Explore
arrow down

How do I report scam or spam emails in France?

The website Signal Spam is one easy tool to do this. We explain how it works

Internet users can report anything they consider to be spam in their inboxes Pic: Tero Vesalainen / Shutterstock

Reader question: We received a nasty scam email and we wish to warn others about it. Is there a way to do this in France?

One easy and sure way to report a spam email is through the website Signal Spam

This is a public-private partnership that allows internet users to report anything they consider to be spam in their inboxes. This could be a malicious email or just an annoying email received from a provider you have not agreed to receive emails from.

Signal Spam works in conjunction with the national police and the national data regulator CNIL, among others and passes the information onto the relevant authority. The aim is to either get the senders of the email to improve their standards or for authorities to investigate the spam email and take appropriate legal action. 

There are two ways to use Signal Spam, but first you must create an account. This should take just a couple of minutes. 

The website is available in French and English, although not all the pages are fully translated to English.

In the third quarter of 2021, the website signalled 4,864,001 spam emails or internet pages. 

Report without plugin

The first way to report a spam mail is using their “report” page, available here

It asks you to cut and paste the header information of the suspected spam email, as well as the content of the email. 

The header information is found in the source code of an email.

You can find this on most email providers by selecting an option “show original”, which will usually be located under a drop down menu.

The example below is from gmail.

Pic: Screenshot / Gmail

This will show you the header information of the email, as well as all the source code. You should copy the header information into Signal Spam’s “report” box.

You should also then copy the normal content of the email into the same box, and you can send it.

Report with plugin

The second, and arguably easier way, is to install a plugin for your internet browser or email account. 

Signal Spam has plugins compatible with several of these, including Firefox, Safari, Chrome and Outlook.

You simply install the plugin, which will appear as an owl icon in the top right corner of your screen when you are on the internet or in your emails. If you think you have received a spam email, simply click the owl icon, and it will automatically report the email or web page as a scam. 

“The plugins are the most comprehensive, as they allow you to report dangerous websites while browsing as well as spam when checking your online mail, using the same ‘owl’ button,” Signal Spam states. 

Find help with navigating life in France with our new Reader Questions newsletter

Sign up for our pick of the week's questions from readers answered by the Connexion team – delivered to your inbox every Saturday.

See what other readers like you are asking including: How often is a rabies shot for dogs required for France-UK travel? Will my French health pass become invalid if I refuse my booster dose? ​​Can foreign residents benefit from France's pension top-up benefit? and more. 

Sign up for the free newsletter

Related stories:

Government alert over new Carte vitale reimbursement scams in France

Get annoying junk mail in your French letterbox? Here’s how to stop it

How does France’s consumer complaint service SignalConso work?

Resident or second-home owner in France?
Benefit from our daily digest of headlines and how-to's to help you make the most of life in France
By joining the newsletter, you agree to our Terms & Conditions and Privacy Policy
See more popular articles
The Connexion Help Guides
featured helpguide
Healthcare in France*
Featured Help Guide
- Understand the French healthcare system, how you access it and how you are reimbursed - Useful if you are new to the French healthcare system or want a more in-depth understanding - Reader question and answer section Aimed at non-French nationals living here, the guide gives an overview of what you are (and are not) covered for. There is also information for second-home owners and regular visitors.
Get news, views and information from France
You have 2 free subscriber articles left
Subscribe now to read unlimited articles and exclusive content
Already a subscriber? Log in now