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Letters: Upgrading to fibre in France was unnecessarily infuriating

Connexion reader had to pay a €50 fee to cancel previous contract, despite staying with the same operator

Reader says he was told to cancel his contract with Orange by a representative from the company
Published Modified

To the Editor,

I have been a customer of Orange for 10 years (Wi-fi and phone). 

Last month someone from Orange turned up on my doorstep to say that the fibre optic connection was now available. He made out that I had no choice but to switch to it (though I do not actually have an issue with this as I am happy to upgrade). 

I signed a new contract there and then and he told me to call a particular number to cancel the old contract before the new one came into force.

Read more: This quick step could stop cold calls to your French mobile

That seemed very strange as you would have thought they would automatically do this for you.

Anyway, I called the number and was told I would be charged €50 to cancel my old contract!

This is quite disgusting behaviour.

I wonder if anyone else had a similar experience?

Clive Martyr, by email

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