-
Comment: French garages can be a right pain in the derrière
Columnist Samantha David recounts her regular struggle to get her old banger moving
-
Comment: Industrial eyesores are a blot on French rural landscape
Columnist Nick Inman argues that town planners should be more aware of visual pollution
-
Letters: Quirky French expressions with donkeys, silk and breaking wind
Readers share their favorite silly phrases in the language
‘Amazon France have lost my custom and many of my deliveries’
Ability to use GPS is a minimum requirement for a delivery driver, says reader
Having lived in France for some 22 years, I have become a great fan of buying online via Amazon.fr.
In the past, I have found it competitive on price and its customer service second to none.
Recently, however, it seems to have made some grave errors in its delivery choices, using a company called Colis Privé.
Drivers do not know the area
From what I can make out, Colis Privé uses just about anyone who can drive to deliver orders, whether they know the area or not.
Several of my orders have not been delivered. The Colis Privé drivers state they cannot find my house.
One admitted he did not know how to use GPS.
Read more: French letterboxes get bigger for the boom in home parcel delivery
No drama with UK and German Amazon
If I manage to contact Amazon France (not always easy) I am told I will be sent another order.
My most recent one did not arrive and I was told to chase up the delivery company. I have still not received a refund.
As an experiment, I ordered from Amazon.co.uk and Amazon.de.
Both packages arrived promptly and without drama.
Needless to say, I will not be using Amazon.fr again.
Tony Hillyard,
Manche
Your view
Have you noticed delivery problems with Amazon.fr? Let us know via news@connexionfrance.com
Related articles
Ordering a book online in France is now more expensive - here is why
Websites including Amazon accused of ‘misleading consumers’ in France
French president criticised for giving Légion d’honneur to Jeff Bezos