‘Amazon France have lost my custom and many of my deliveries’

Having lived in France for some 22 years, I have become a great fan of buying online via Amazon.fr.

In the past, I have found it competitive on price and its customer service second to none.

Recently, however, it seems to have made some grave errors in its delivery choices, using a company called Colis Privé.

Drivers do not know the area

From what I can make out, Colis Privé uses just about anyone who can drive to deliver orders, whether they know the area or not.

Several of my orders have not been delivered. The Colis Privé drivers state they cannot find my house.

One admitted he did not know how to use GPS.

Read more: French letterboxes get bigger for the boom in home parcel delivery

No drama with UK and German Amazon

If I manage to contact Amazon France (not always easy) I am told I will be sent another order.

My most recent one did not arrive and I was told to chase up the delivery company. I have still not received a refund.

As an experiment, I ordered from Amazon.co.uk and Amazon.de.

Both packages arrived promptly and without drama.

Needless to say, I will not be using Amazon.fr again.

Tony Hillyard,

Manche

Your view

Have you noticed delivery problems with Amazon.fr? Let us know via news@connexionfrance.com

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