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Comment: France must abandon dream of retirement at 62
Columnist Simon Heffer says it is high time for the country to face economic reality
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Letters: French funerals are surprisingly well-organised
Connexion reader shares her experience of the procedures and paperwork involved
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Can SFR clients claim compensation for France-wide outage on June 16?
Some customers are still experiencing issues despite the mobile operator stating its network has been fully operational since midnight June 16
Billed for not using phone
Re: a reader’s letter about SFR overseas mobile phone charges. I too have been erroneously charged for using my phone outside the EU zone.
When I’m in Senegal I only use my SFR phone whenever I have access to wifi. For calls and texts I have another phone with a Senegalese SIM card.
After two weeks I received a text from SFR to say I’d reached my plafond despite not using my phone! All the calls/data I was supposed to have made and used were all made on the same day, the day they texted me! I was charged 77€ instead of the usual 12€.
Does SFR charge the maximum it can before informing you that you’ve reached the limit? I suggest others in this situation contact SFR Complaints service, and if that doesn’t succeed they write to their mediator.
Andree Roberts-Keen by email