How did your internet provider score in new service ranking in France?

Ratings were based on reliability of service and customer satisfaction levels

None of the top four internet providers triumphed in the new ranking, although their low-cost alternatives fared better
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Orange’s low-cost option Sosh has come out top of a new ranking of French internet providers.

It finished ahead of established names such as Free, Orange, Bouygues Telecom and SFR.

The study, by consumer group UFC-Que Choisir, rated the providers out of 20 and awarded up to three stars for the best performers.

The ranking scored the companies on the reliability of their service, client satisfaction levels, customer service and how honest their contracts were.

However, no company excelled, with even the winner, Sosh, only getting two stars.

Internet provider rankings

1. Sosh (13.1/20, two out of three stars)

Sosh, Orange’s low-cost option, was praised for being easier on the wallet and reliable. It was criticised for not offering access to an in-person customer service team.

2. Free (12.8, two stars)

Free was praised for stable prices and trustworthiness. It lost points for cost and lack of access to in-person customer service compared to other operators.

3. Orange (12.3, two stars)

Orange was praised for good performance and choice. It was rated lower when it came to price.

Read also: Millions of French homes cannot access high-speed internet, says study

4. Bouygues Telecom (9.7, one star)

Praised for its range of options and large store network, but lost points for low customer satisfaction.

5. RED by SFR (9.1, one star)

SFR’s low-cost option was praised for its low prices and reliable connections. However, it was criticised for a lack of in-person tech support, and poor reputation.

6. SFR (6.4, rated mediocre)

Praised for the number of its offers. Lost points for the number of customer cases against it, and lack of client satisfaction.

Internet speeds

The study did not compare connection speeds nor consider the pros and cons of the different connection types (such as ADSL, optic fibre, or cable).

UFC-Que Choisir said independent experts had performed the tests and that it did not receive any compensation for any rankings. It also said its selection of providers was based on their popularity alone and was non-exhaustive.

The study comes less than a month after another UFC-Que Choisir report showed that one-in-six households in France still cannot get access to high-speed internet, despite the French government’s “celebration of the formidable success” of its France Très Haut Débit plan.

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