It’s a wrap

At a Sephora perfume shop we used the gift wrapping service.

The gift my wife bought for me at the counter was Guerlain aftershave. When I opened it on January 10, my birthday, inside was a bottle of Dior Homme Sport instead. I have written explaining the wrong product was wrapped, and asked for a refund on the price difference and an explanation but have received no reply.
E. SMITH, Manche

Sephora told us they cannot find any record of the letter and believe it may have not reached them. They advise Mr Smith to contact the store directly. To inform readers about the outcome, we would appreciate it if Mr Smith could write to us again if the matter has been resolved.