top cx logo
cx logo
Explorearrow down
search icon

Fairer rules for mobile contracts

Telecoms body says consumers should be offered contracts as short as six months to encourage competition

MOBILE phone contracts should be shortened to give users more freedom to shop around, the French telecoms regulator has recommended.

Arcep has drawn up a list of 30 suggestions to make the French communications market more competitive and improve transparency for customers.

The ideas, which have been put out to public consultation, include requiring operators to offer contracts of either 12 or six months.

At the moment, some the most competitively priced mobile phone contracts run for 24 months, which was set as the legal maximum in 2008.

The regulator has also called for operators to make it clearer how much of the monthly fee goes towards reimbursing the cost of the phone and how much relates to the actual calls and services.

Arcep says the current system, where customers are locked in for long periods, discourages competition and makes it difficult for consumers to switch deals.

It also believes that the loyalty bonuses offered to mobile phone users - such as free handset upgrades after a certain period - penalise people who want to keep their existing phone.

The three main mobile operators in France - Orange, SFR and Bouygues - signed a charter earlier this year pledging to simplify their tariffs and allow consumers to "unlock" their phone free of charge and use a competitors' SIM cards.

The new proposals from Arcep make no mention of mobile pay-as-you-go tariffs, some of which have a validity period as short as four days

Resident or second-home owner in France?
Benefit from our daily digest of headlines and how-to's to help you make the most of life in France
By joining the newsletter, you agree to our Terms & Conditions and Privacy Policy
See more popular articles
The Connexion Help Guides
featured helpguide
Income Tax in France 2023 (for 2022 income)*
Featured Help Guide
- Primarily aimed at Britons, covers pensions, rent, ISAs, shares, savings and interest - but also contains significant general information pertinent to readers of other nationalities - Overview of online declarations + step-by-step guide to the French printed forms - Includes updates given automatically after this year's site opened
Get news, views and information from France