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Airport car hire warning

I hired a car from Green Motion at Stansted Airport and returned it on time, undamaged.

The inspector pointed out a tiny scratch on the wing mirror and said it was chargeable. He then claimed that there was a dent on one wheel-arch.

I argued, to no avail and had to go to catch a flight. £346.65 was taken from my credit card.

Fortunately, I had car hire excess insurance and would advise people who travel to the UK and hire a car to buy such insurance (it costs about £36) – and to avoid Green Motion!

Peter West, by email


Green Motion replies: Mr West was given the opportunity to thoroughly inspect the vehicle’s condition prior to hire.

While the team here appreciates that it is unfortunate that his vehicle suffered damage while it was in his custody, they are confident that the correct processes were adhered to and that Mr West was charged the appropriate amount.

Green Motion proactively encourages customers to take their time when inspecting a vehicle and has produced YouTube video guides about  how to do this and what to be on the lookout for.

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