top cx logo
cx logo
Explorearrow down
search icon

Billed for not using phone

Re: a reader’s letter about SFR overseas mobile phone charges.​I too have been erroneously charged for using my phone outside the EU zone.

When I’m in Senegal I only use my SFR phone whenever I have access to wifi. For calls and texts I have another phone with a Senegalese SIM card.

After two weeks I received a text from SFR to say I’d reached my plafond despite not using my phone! All the calls/data I was supposed to have made and used were all made on the same day, the day they texted me! I was charged 77€ instead of the usual 12€.

Does SFR charge the maximum it can before informing you that you’ve reached the limit? I suggest others in this situation contact SFR Complaints service, and if that doesn’t succeed they write to their mediator.

Andree Roberts-Keen by email

Resident or second-home owner in France?
Benefit from our daily digest of headlines and how-to's to help you make the most of life in France
By joining the newsletter, you agree to our Terms & Conditions and Privacy Policy
See more popular articles
The Connexion Help Guides
featured helpguide
Healthcare in France*
Featured Help Guide
- Understand the French healthcare system, how you access it and how you are reimbursed - Useful if you are new to the French healthcare system or want a more in-depth understanding - Reader question and answer section Aimed at non-French nationals living here, the guide gives an overview of what you are (and are not) covered for. There is also information for second-home owners and regular visitors.
Get news, views and information from France
You have 2 free subscriber articles left
Subscribe now to read unlimited articles and exclusive content
Already a subscriber? Log in now